ToolStack

Smartsheet vs FullStory

Side-by-side comparison · Updated 2026-03-30

Our VerdictSmartsheet wins overall

By G2 score and review volume, Smartsheet has the edge. 21,000 reviews at 4.4/5 puts it ahead of FullStory (4.5/5). That said, the right pick depends on your methodology and team size.

Choose Smartsheet if…

Choose Smartsheet if your team focuses on project tracking and resource management and fits a scaleup, enterprise profile. Starting at $9/user/mo/user/mo with a free tier. Spreadsheet-familiar interface makes adoption easy for teams transitioning from Excel — minimal training needed for basic use

Choose FullStory if…

Choose FullStory if your team focuses on session replay and user behavior analysis and fits a startup, scaleup profile. Free tier available. Best-in-class autocapture technology — captures every click, scroll, and interaction without manual event tagging, enabling retroactive analysis on historical data

Smartsheet
by Smartsheet
4.4
out of 5 · 21k+ G2 reviews
Visit Smartsheet ↗
FullStory
by FullStory
4.5
out of 5 · 900 G2 reviews
Visit FullStory ↗

Feature Comparison

FeatureSmartsheetFullStory
Category
work_management
session_replay
G2 Score
4.4 / 5.0
4.5 / 5.0Better
G2 Reviews
21000
900
Free Tier
Starting Price
$9/user/mo
—
Mobile App
AI Features
API Access
SSO / SAML
SOC 2
Learning Curve
moderate
moderate
Platforms
web, mac, windows, ios, android
web

Pros & Cons

Smartsheet

Pros
✓ Spreadsheet-familiar interface makes adoption easy for teams transitioning from Excel — minimal training needed for basic use
✓ Extremely powerful Gantt chart and dependency tracking capabilities, ideal for traditional project management and waterfall methodologies
✓ Robust automation engine with conditional logic, approval workflows, and automated notifications that scale across the organization
✓ Strong portfolio-level dashboards and reporting allow PMOs to aggregate data across dozens or hundreds of projects
Cons
✗ Not designed for agile/Scrum teams — lacks native sprint planning, backlog management, and velocity tracking
✗ Pricing can escalate quickly at scale since every collaborator who edits needs a licensed seat
✗ Sheet-based architecture creates data silos — cross-sheet references and formulas become complex and brittle at scale

FullStory

Pros
✓ Best-in-class autocapture technology — captures every click, scroll, and interaction without manual event tagging, enabling retroactive analysis on historical data
✓ Frustration signals (rage clicks, dead clicks, error clicks) surface UX problems automatically, saving PMs hours of manual session review
✓ Powerful search and segmentation — find specific user sessions by any combination of events, user properties, or frustration signals in seconds
✓ Strong privacy-by-design approach with automatic PII masking, excluded elements, and HIPAA-compliant configurations for regulated industries
Cons
✗ No transparent public pricing — Business and Enterprise plans require contacting sales, making budgeting difficult for smaller teams
✗ Session-based pricing can become very expensive at scale, especially for high-traffic consumer products with millions of monthly sessions
✗ Data retention on lower tiers is limited — teams may lose access to historical sessions unless on Enterprise plans

Frequently Asked Questions

It depends on your needs. Smartsheet scores 4.4/5 on G2, while FullStory scores 4.5/5. Smartsheet is better for project_tracking and resource_management, while FullStory excels at session_replay and user_behavior_analysis.
Smartsheet starts at $9/user/mo per user/month with a free tier. FullStory starts at N/A per user/month with a free tier.
Smartsheet supports 150 integrations, while FullStory supports 70.
Full Smartsheet Review →Full FullStory Review →
Data verified 2026-03-30. Some links may be affiliate links — see disclosure.