Work ManagementProject & Work Management
Smartsheet Review
by Smartsheet · Bellevue, Washington, USA · Founded 2005
G2 Score
4.4
Reviews
21k+
Starting Price
$9/user/mo
Free Tier
Yes
Learning Curve
Moderate
Quick Answer
Smartsheet is a work management tool rated 4.4/5 on G2 from 21k+ reviews. It's best for project_manager and program_manager teams using waterfall or hybrid. Pricing starts at $9/user/mo, with a free tier available.
Pros & Cons
Pros
Spreadsheet-familiar interface makes adoption easy for teams transitioning from Excel — minimal training needed for basic use
Extremely powerful Gantt chart and dependency tracking capabilities, ideal for traditional project management and waterfall methodologies
Robust automation engine with conditional logic, approval workflows, and automated notifications that scale across the organization
Strong portfolio-level dashboards and reporting allow PMOs to aggregate data across dozens or hundreds of projects
Enterprise-grade governance features including Smartsheet Control Center for standardized project provisioning at scale
HIPAA-compliant — one of the few work management platforms suitable for healthcare and regulated industries
Cons
Not designed for agile/Scrum teams — lacks native sprint planning, backlog management, and velocity tracking
Pricing can escalate quickly at scale since every collaborator who edits needs a licensed seat
Sheet-based architecture creates data silos — cross-sheet references and formulas become complex and brittle at scale
Performance slows noticeably on large sheets with thousands of rows and heavy formula usage
Reporting and dashboards, while functional, are less flexible and visually polished than dedicated BI tools or competitors like Monday.com
Free tier is extremely limited (2 sheets, 1 user) — not viable for meaningful evaluation without the 30-day trial
Pricing
Free
$0
1 user, up to 2 sheets, 500 MB attachment storage, 100 automations/month
Standard
$9
per user / month
Premium
$19
per user / month
Enterprise
Custom
* Pro plan at $9/user/month (annual) and Business plan at $19/user/month (annual). Enterprise plan requires custom quote. Free plan is very limited — essentially a single-user trial. Minimum 3 members for Business plan. Pricing may vary; verify on website.
View current pricing on Smartsheet Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Integrations
Smartsheet supports 150+ integrations. View marketplace ↗
slackteamssalesforcezapiergoogle drivedropbox
Who Is Smartsheet Best For?
Team sizes
scaleupenterprise
Roles
project managerprogram manageroperationspmoit
Methodologies
waterfallhybridkanban
Industries
constructionhealthcaregovernmentfinancial servicesmanufacturingenterprise software
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.