Smartsheet + Zendesk Integration
Smartsheet and Zendesk are both used by product teams — integrating them removes duplicated status updates and keeps work visible across both tools. Smartsheet lists it as a native integration, so setup takes minutes rather than Zapier workarounds.
Integration Status
Native integration available
Smartsheet lists Zendesk as a supported integration. Set it up via Smartsheet's integrations settings — no third-party automation platform required.
What teams use this integration for
Sync status automatically
When work progresses in Smartsheet, reflect that change in Zendesk automatically — reducing manual status updates and keeping stakeholders informed without extra effort.
Centralise team notifications
Route Smartsheet activity — new comments, assignments, and status changes — into Zendesk so your team stays informed in the tool they already have open.
Automate weekly reporting
Pull Smartsheet velocity, completed tasks, and blockers into Zendesk for weekly team reviews, sprint retrospectives, or stakeholder updates.
Connect planning to delivery
Link Smartsheet roadmap items to work tracked in Zendesk, giving stakeholders visibility from strategy to shipped — without switching between tools.
How to set it up
- Open Smartsheet's workspace settings and navigate to the Integrations or Apps section — Smartsheet lists 20+ native integrations.
- Search for Zendesk and click Connect or Install. You may need workspace owner or admin permissions in Smartsheet — check your role under Settings → Members.
- Authorise your Zendesk account when prompted. Use the account that owns the resources you want to sync (not a personal account).
- Configure the integration: choose which Smartsheet projects or spaces sync with which Zendesk resources, and select which events trigger notifications or updates.
- Test with a real item — create a task in Smartsheet and verify it appears or triggers correctly in Zendesk before enabling for your full team.