Migrating from Jira to FullStory
FullStory fits startup and scaleup teams best and has a moderate learning curve. If you're moving from Jira, the first week is the hardest — new UI, different terminology, rebuilt automations. This guide compresses that learning curve with a step-by-step migration plan.
At a Glance
- Industry standard for software development teams — most PMs will encounter Jira in their career
- Deepest configurability of any project management tool with custom fields, workflows, and screens
- 3,000+ marketplace integrations covering virtually every tool in the product stack
- Best-in-class autocapture technology — captures every click, scroll, and interaction without manual event tagging, enabling retroactive analysis on historical data
- Frustration signals (rage clicks, dead clicks, error clicks) surface UX problems automatically, saving PMs hours of manual session review
- Powerful search and segmentation — find specific user sessions by any combination of events, user properties, or frustration signals in seconds
You leave behind
- −roadmapping
- −sprint planning
- −backlog management
Migration Steps
Audit and export your current workspace
Before touching FullStory, document what lives in Jira: issues, epics, and sprints, custom fields, automations, integrations, and team permissions. Export a full CSV backup — most tools support this from Settings → Export. Pay particular attention to any custom fields and workflow automations that your team relies on daily.
Set up your FullStory workspace
Create your FullStory workspace and replicate your project structure using tasks and projects. Start with the free tier — it covers the core workflow before you commit to a paid plan. Run with a single pilot team before migrating everyone.
Map your workflow equivalents
Find the closest FullStory equivalent for each Jira feature your team relies on. issues, epics, and sprints in Jira maps to tasks and projects in FullStory. FullStory supports custom fields — recreate your Jira field schema here first. Prioritise the critical path: task creation, status tracking, and assignment.
Import your data
FullStory supports CSV import for tasks and projects and has 20+ native integrations. After importing, rebuild your key automations — FullStory's automation engine can replicate most rules you had in Jira. Start with your most active project rather than importing everything at once.
Onboard your team
Run a 30-minute walkthrough covering the daily workflow: how to create tasks and projects, update status, and find your board. Expect a moderate ramp — most engineers and PMs hit their stride within a week. The biggest adjustment is usually the project hierarchy.
Run Jira in parallel for two weeks
Keep Jira read-only while your team works primarily in FullStory. This reduces risk and lets people reference historical context — old decisions, archived tickets, past sprint data — without slowing the migration. After two weeks with no new work going into Jira, archive the workspace and make FullStory the official home.
Ready to switch?
Read the full FullStory review for pricing, integrations, and team fit details.