Incident Managementdeveloper_tools
Splunk On-Call Review
by Cisco · Boulder, Colorado · Founded 2012
G2 Score
4.3
Reviews
400
Starting Price
$9/user/mo
Free Tier
No
Learning Curve
Moderate
Quick Answer
Splunk On-Call is a incident management tool rated 4.3/5 on G2 from 400 reviews. It's best for devops and sre teams using devops or sre. Pricing starts at $9/user/mo.
Pros & Cons
Pros
Deep integration with Splunk Observability suite provides end-to-end visibility from alert to resolution within one ecosystem
Intuitive on-call scheduling with multi-team rotation support, overrides, and escalation policies that are easy to configure
Real-time collaborative incident war rooms (now called Incident Response) enable fast multi-team coordination during critical outages
Intelligent alert grouping and noise reduction significantly decreases alert fatigue — users report 50-80% reduction in actionable alerts
Post-incident review and timeline features help teams systematically learn from incidents and improve MTTR over time
Mobile app with reliable push, SMS, and phone call notifications ensures on-call engineers are always reachable
Cons
Brand confusion due to multiple name changes (VictorOps → Splunk On-Call → now under Cisco) makes it hard to find current documentation
Pricing is higher than competitors like PagerDuty Starter or Opsgenie, especially for smaller teams that don't need the full Splunk stack
UI can feel dated and less polished compared to newer incident management tools like Incident.io or FireHydrant
Best value is realized only when paired with other Splunk products — standalone use doesn't leverage full feature set
Reporting and analytics capabilities are basic compared to dedicated AIOps platforms without Splunk ITSI integration
Uncertain product roadmap following Cisco's acquisition of Splunk — some customers report slower feature development
Pricing
Standard
$9
per user / month
Premium
$49
per user / month
Enterprise
Custom
* Originally VictorOps pricing. Acquired by Splunk in 2018, then Splunk acquired by Cisco in 2024. Starter tier includes basic on-call scheduling and escalation. Enterprise/Full-Stack tier includes advanced analytics, war rooms, and SSO. Pricing may have changed under Cisco ownership — verify on website.
View current pricing on Splunk On-Call Last verified: verify_required
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
On Call Scheduling
Escalation Policies
Incident Timelines
Post Incident Reviews
Alert Routing
War Rooms
Runbooks
Status Pages
Integrations
Splunk On-Call supports 100+ integrations. View marketplace ↗
slackteamsgithubgitlabsalesforcezendeskzapierazure devops
Who Is Splunk On-Call Best For?
Team sizes
startupscaleupenterprise
Roles
devopssreengineeringit operations
Methodologies
devopssreitil
Industries
saasfintechenterprise softwarehealthcareecommercetelecommunications
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on verify_required. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.