Trello + Intercom Integration
Trello and Intercom are both used by product teams — integrating them removes duplicated status updates and keeps work visible across both tools. Trello lists it as a native integration, so setup takes minutes rather than Zapier workarounds.
Integration Status
Native integration available
Trello lists Intercom as a supported integration. Set it up via Trello's integrations settings — no third-party automation platform required.
What teams use this integration for
Sync status automatically
When work progresses in Trello, reflect that change in Intercom automatically — reducing manual status updates and keeping stakeholders informed without extra effort.
Centralise team notifications
Route Trello activity — new comments, assignments, and status changes — into Intercom so your team stays informed in the tool they already have open.
Automate weekly reporting
Pull Trello velocity, completed tasks, and blockers into Intercom for weekly team reviews, sprint retrospectives, or stakeholder updates.
Connect planning to delivery
Link Trello roadmap items to work tracked in Intercom, giving stakeholders visibility from strategy to shipped — without switching between tools.
How to set it up
- Open Trello's workspace settings and navigate to the Integrations or Apps section — Trello lists 20+ native integrations.
- Search for Intercom and click Connect or Install. You may need workspace owner or admin permissions in Trello — check your role under Settings → Members.
- Authorise your Intercom account when prompted. Use the account that owns the resources you want to sync (not a personal account).
- Configure the integration: choose which Trello projects or spaces sync with which Intercom resources, and select which events trigger notifications or updates.
- Test with a real item — create a task in Trello and verify it appears or triggers correctly in Intercom before enabling for your full team.