Team ChatCollaboration
Slack Review
by Salesforce · San Francisco, California · Founded 2013
G2 Score
4.5
Reviews
33k+
Starting Price
$8.75/user/mo
Free Tier
Yes
Learning Curve
Easy
Quick Answer
Slack is a team chat tool rated 4.5/5 on G2 from 33k+ reviews. It's best for product and engineering teams using agile or scrum. Pricing starts at $8.75/user/mo, with a free tier available.
Pros & Cons
Pros
De facto standard for workplace communication — most PMs will use Slack daily, and it appears constantly in job descriptions
2,600+ app integrations make it the central nervous system of the product team's tool stack, pulling notifications from Jira, GitHub, Figma, and more into one place
Channels, threads, and Slack Connect enable structured communication across teams, departments, and even external partners/vendors
Workflow Builder allows no-code automations for standups, approvals, triage, and request intake — reducing context switching for PMs
Huddles provide lightweight, ad-hoc audio/video calls directly within channels, ideal for quick sync-ups without scheduling a formal meeting
Slack AI delivers instant channel and thread summaries, helping PMs catch up on discussions quickly without reading hundreds of messages
Cons
Information overload — high-volume workspaces create notification fatigue and make it easy to miss critical messages buried in busy channels
Free tier's 90-day message history limit means teams lose access to older conversations, decisions, and context unless they upgrade
Slack AI is a paid add-on on top of already per-seat pricing, making it expensive for larger organizations to adopt AI features
Not a project management tool — lacks native task tracking, roadmapping, or backlog management, requiring integration with dedicated PM tools
Search quality degrades in large workspaces — finding specific decisions or context across thousands of channels and threads can be frustrating
Per-seat pricing adds up quickly for large organizations, especially at Business+ and Enterprise Grid tiers where advanced compliance and security features live
Pricing
Free
$0
90 days of message history, 10 app integrations, 1:1 huddles only, no group video
Standard
$8.75
per user / month
Premium
$15
per user / month
Enterprise
Custom
* Pro plan at $8.75/user/month (monthly billing). Business+ at $15.00/user/month (monthly billing). Enterprise Grid is custom pricing. Annual billing reduces cost by ~15%. Free tier changed from 10,000 messages to 90-day history in 2022.
View current pricing on Slack Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Channels
Threads
Huddles
Slack Connect
Screen Sharing
File Sharing
Message Scheduling
Custom Emoji
Workflow Builder
Canvas
Clips Video Audio
Data Loss Prevention
Enterprise Key Management
Integrations
Slack supports 2,600+ integrations. View marketplace ↗
confluencebitbuckettrelloslackgithubgitlabfigmamiroasanalinearnotionsalesforcezendeskintercomzapierhubspotgoogle drivedropboxazure devops
Who Is Slack Best For?
Team sizes
startupscaleupenterprise
Roles
productengineeringdesignmarketingsalescustomer successoperations
Methodologies
agilescrumkanbanremote firsthybrid
Industries
saasfintechmediaenterprise softwareecommercehealthcareconsulting
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.