Incident Managementdeveloper_tools
Rootly Review
by Rootly · San Francisco, California · Founded 2020
G2 Score
4.9
Reviews
200
Starting Price
$verify_required/user/mo
Free Tier
Yes
Learning Curve
Moderate
Quick Answer
Rootly is a incident management tool rated 4.9/5 on G2 from 200 reviews. It's best for engineering and devops teams using sre or devops. Pricing starts at $verify_required/user/mo, with a free tier available.
Pros & Cons
Pros
Slack-native incident management workflow — responders can manage entire incidents without leaving Slack, reducing context-switching during critical moments
Exceptionally high G2 score (4.9/5) reflecting strong user satisfaction, particularly praised for ease of setup and intuitive UX
AI-powered postmortem generation automatically creates comprehensive incident retrospectives from Slack timelines, saving hours of manual documentation
Highly flexible automation engine allows teams to define custom incident workflows, escalation paths, and notification rules without code
Deep observability and DevOps integrations (PagerDuty, Datadog, OpsGenie, Jira) create a seamless incident lifecycle from alert to resolution to follow-up
Fast time-to-value — most teams report being fully operational within a day, compared to weeks for legacy ITSM tools
Cons
Heavily Slack-dependent — teams primarily using Microsoft Teams get a functional but less polished experience compared to Slack-first workflows
Relatively young company (founded 2020) with a smaller ecosystem and community compared to established incident management platforms like PagerDuty or ServiceNow
No native mobile app — incident responders must rely on Slack mobile or web browser for on-the-go incident management
Pricing transparency is limited — enterprise features like SSO/SAML and advanced RBAC are gated behind custom-priced tiers
Best suited for engineering/SRE teams — less applicable for non-technical operations or customer support incident workflows
Limited ITSM capabilities compared to full-suite platforms like ServiceNow — not a replacement for organizations needing change management, asset management, or service catalogs
Pricing
Free
$0
Up to 10 users, limited incidents, basic integrations
Standard
$verify_required
per user / month
Premium
$verify_required
per user / month
Enterprise
Custom
* Rootly offers a free tier for small teams. Paid plans scale based on number of users and feature access. Enterprise pricing includes advanced RBAC, SSO/SAML, custom SLAs, and dedicated support. Contact sales for exact pricing.
View current pricing on Rootly Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Incident Management
On Call Scheduling
Postmortem Management
Status Pages
Runbooks
Slack Native Workflow
Severity Levels
Sla Tracking
Retrospectives
Alert Routing
Integrations
Rootly supports 80+ integrations. View marketplace ↗
confluenceslackteamsgithubgitlablinearnotionzendeskzapiergoogle drivepagerdutyopsgeniedatadogjirastatuspagegoogle meetzoomterraformkubernetesaws cloudwatchvictoropsshortcut
Who Is Rootly Best For?
Team sizes
scaleupenterprise
Roles
engineeringdevopssreincident commanderengineering manager
Methodologies
sredevopsitil
Industries
saasfintechenterprise softwaree commercecloud infrastructure
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.