Incident ManagementDev & DevOps
PagerDuty Review
by PagerDuty · San Francisco, California · Founded 2009
G2 Score
4.5
Reviews
700
Starting Price
$21/user/mo
Free Tier
Yes
Learning Curve
Moderate
Quick Answer
PagerDuty is a incident management tool rated 4.5/5 on G2 from 700 reviews. It's best for devops and sre teams using devops or sre. Pricing starts at $21/user/mo, with a free tier available.
Pros & Cons
Pros
Industry-leading incident management platform trusted by 25,000+ organizations — the de facto standard for on-call alerting
Highly reliable multi-channel alerting (push, SMS, phone, email) with intelligent escalation policies that ensure no critical alert is missed
AIOps capabilities significantly reduce alert noise through intelligent grouping and event correlation, cutting alert fatigue by up to 80%
700+ out-of-the-box integrations with monitoring tools, CI/CD pipelines, ITSM platforms, and communication tools
Robust on-call scheduling with rotation management, schedule overrides, and fair load balancing across team members
Strong mobile app experience — responders can acknowledge, resolve, and take action on incidents directly from their phone
Cons
Pricing is steep for larger teams — per-user costs add up quickly, especially on Business and Digital Operations tiers
AIOps and advanced event intelligence features are locked behind premium tiers, limiting value of lower-cost plans
Initial configuration of services, escalation policies, and integrations can be complex and time-consuming for organizations with many services
Reporting and analytics capabilities, while improved, still lag behind dedicated observability platforms for deep trend analysis
The free tier is very limited at 5 users and lacks most advanced features, making it unsuitable beyond small teams evaluating the product
Postmortem and status page features are basic compared to dedicated tools like Rootly or Statuspage by Atlassian
Pricing
Free
$0
Up to 5 users, basic on-call scheduling, basic incident management
Standard
$21
per user / month
Premium
$41
per user / month
Enterprise
Custom
* Free tier limited to 5 users. Professional plan at $21/user/month and Business plan at $41/user/month when billed monthly. Annual billing offers discounts. Digital Operations plan (enterprise) is custom priced. AIOps and Process Automation are add-on capabilities.
View current pricing on PagerDuty Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
On Call Scheduling
Escalation Policies
Event Intelligence
Status Pages
Postmortem Management
Service Catalog
Runbook Automation
Multi Channel Notifications
Integrations
PagerDuty supports 700+ integrations. View marketplace ↗
confluencebitbucketslackteamsgithubgitlabsalesforcezendeskzapierazure devops
Who Is PagerDuty Best For?
Team sizes
startupscaleupenterprise
Roles
devopssreengineeringit operationsplatform engineering
Methodologies
devopssreitil
Industries
saasfintechenterprise softwarehealthcareecommercetelecommunicationsmedia
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.