on_call_managementdeveloper_tools
Opsgenie Review
by Atlassian · Sydney, Australia · Founded 2012
G2 Score
4.5
Reviews
600
Starting Price
$9.45/user/mo
Free Tier
Yes
Learning Curve
Moderate
Quick Answer
Opsgenie is a on_call_management tool rated 4.5/5 on G2 from 600 reviews. It's best for devops and sre teams using devops or sre. Pricing starts at $9.45/user/mo, with a free tier available.
Pros & Cons
Pros
Excellent multi-channel alerting with SMS, voice, push, email, Slack, and Microsoft Teams ensuring on-call engineers are always reachable
Deep integration with Atlassian ecosystem (Jira, Jira Service Management, Confluence, Statuspage) for seamless incident workflows
200+ native integrations with monitoring, ITSM, and DevOps tools — connects to virtually any observability stack
Flexible on-call scheduling with rotation templates, overrides, and gap detection reduces scheduling errors
Intelligent alert routing, deduplication, and grouping significantly reduces alert fatigue for operations teams
Generous free tier for up to 5 users makes it accessible for small teams and startups getting started with incident management
Cons
Atlassian is progressively merging Opsgenie capabilities into Jira Service Management — long-term product direction unclear for standalone Opsgenie
Mobile app can occasionally have delayed push notifications, which is critical for on-call scenarios
Advanced reporting and analytics require the Premium tier — Free and Essentials tiers lack deep incident insights
Configuration of complex routing rules and escalation policies can be overwhelming for teams new to structured incident management
Phone/voice call alerting reliability varies by region and carrier, occasionally leading to missed alerts
No native AI-driven features for intelligent incident correlation or automated root cause analysis compared to newer competitors
Pricing
Free
$0
Up to 5 users, basic alerting and on-call management
Standard
$9.45
per user / month
Premium
$16.15
per user / month
Enterprise
Custom
* Cloud pricing. Free tier limited to 5 users. Essentials and Standard tiers available. Annual billing provides discount. Opsgenie is also bundled into Jira Service Management Premium and Enterprise plans.
View current pricing on Opsgenie Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
On Call Scheduling
Alert Routing
Alert Deduplication
Escalation Policies
Incident Timelines
Status Pages
Heartbeat Monitoring
Multi Channel Notifications
Post Incident Reports
Runbooks
Integrations
Opsgenie supports 200+ integrations. View marketplace ↗
confluencebitbucketslackteamsgithubgitlabsalesforcezendeskzapierazure devops
Who Is Opsgenie Best For?
Team sizes
startupscaleupenterprise
Roles
devopssreengineeringit operationsplatform engineering
Methodologies
devopssreitil
Industries
saasfintechenterprise softwareecommercehealthcaretelecommunications
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.