MonitoringDev & DevOps
New Relic Review
by New Relic · San Francisco, California, USA · Founded 2008
G2 Score
4.3
Reviews
500
Starting Price
N/A
Free Tier
Yes
Learning Curve
Moderate
Quick Answer
New Relic is a monitoring tool rated 4.3/5 on G2 from 500 reviews. It's best for devops and engineering teams using devops or sre. Pricing starts at N/A, with a free tier available.
Pros & Cons
Pros
All-in-one observability platform — APM, infrastructure, logs, browser, synthetics, and distributed tracing in a single pane of glass
Generous free tier with 100GB/month data ingest and one full-platform user, making it accessible for small teams and startups
NRQL (New Relic Query Language) provides powerful, flexible querying across all telemetry data types with minimal learning curve
600+ integrations and quickstarts in the Instant Observability catalog covering major languages, frameworks, and cloud providers
New Relic AI assistant enables natural language querying and automated root cause analysis, reducing MTTR significantly
Broad language and framework support with auto-instrumentation agents for Java, .NET, Node.js, Python, Ruby, Go, PHP, and more
Cons
Usage-based pricing can become expensive at scale — high-volume data ingest costs can surprise teams without careful governance
Full-platform user licensing model creates cost pressure when many team members need access beyond basic read-only dashboards
NRQL, while powerful, requires learning a proprietary query language — not as immediately intuitive as competitors like Datadog's faceted search
UI can feel overwhelming with the breadth of capabilities — new users often struggle to find the right view among dozens of product sections
Historical data retention varies by tier and data type — free tier retains data for only 8 days for some telemetry types
Alerting configuration, while flexible, can be complex to set up correctly and may produce noisy notifications without careful tuning
Pricing
Free
$0
1 full-platform user, 100GB data ingest/month, unlimited basic users
Standard
$
per user / month
Premium
$
per user / month
Enterprise
Custom
* Usage-based pricing model combining per-user costs (full-platform users ~$49/month on Standard, ~$99/month on Pro, custom on Enterprise with annual commit) and data ingest ($0.30-$0.50/GB beyond free 100GB). Pricing tiers are Standard, Pro, and Enterprise. Basic users are always free. Costs scale with telemetry volume and number of full-platform users.
View current pricing on New Relic Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Integrations
New Relic supports 600+ integrations. View marketplace ↗
bitbucketslackteamsgithubgitlabzapierazure devops
Who Is New Relic Best For?
Team sizes
startupscaleupenterprise
Roles
devopsengineeringsreplatform engineeringproduct
Methodologies
devopssreagile
Industries
saasfinteche commercemediaenterprise softwarehealthcare
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.