Using Monday.com for Design Thinking
Highly visual and intuitive interface with color-coded boards — one of the easiest PM tools for non-technical teams to adopt. When combined with Design Thinking, this makes Monday.com a strong candidate for teams who want a structured, repeatable workflow without sacrificing flexibility. Design Thinking works best in Monday.com when you leverage its core workflow features to implement the framework's key practices directly in the tool your team already lives in.
Design Thinking is a human-centred problem-solving process: Empathise → Define → Ideate → Prototype → Test. It emphasises understanding user needs deeply before jumping to solutions.
How to set up Design Thinking in Monday.com
Create an Empathy and Research workspace
In Monday.com, create a project named "User Research". Each card represents one research session. In the card, log: participant context, key observations, direct quotes, and emotional signals. Use labels for: observation type (Pain, Gain, Context), urgency, and user segment.
Define the problem (HMW statements)
Create a "HMW Statements" list in Monday.com. After every research synthesis session, generate 5–10 HMW statements and add them as cards. Use card reactions or a voting session (sticky notes on a video call) to identify the top 3 to take into ideation.
Run an ideation sprint in the tool
In Monday.com, create an "Ideation" board or list for each HMW statement. Team members add solution ideas as cards — no filtering or evaluation during this phase. After divergent ideation (aim for 20+ ideas per HMW), add a "Feasibility" and "Impact" field and do a quick dot-vote.
Track prototypes and test cycles
Set up a custom workflow in Monday.com for the Test track: Concept → Prototype Building → User Testing → Insights → Decision. Each prototype card links to the HMW statement it addresses, the user testing sessions, and the insights captured. Only prototypes that pass testing graduate to the roadmap.
Which Monday.com features matter for Design Thinking
Monday.com has 0 of 2 core Design Thinking features natively.