shared_inboxSaaS Business
Front Review
by Front · San Francisco, California · Founded 2013
G2 Score
4.7
Reviews
2k+
Starting Price
N/A
Free Tier
No
Learning Curve
Moderate
Quick Answer
Front is a shared_inbox tool rated 4.7/5 on G2 from 2k+ reviews. It's best for customer_support and account_management teams using customer_centric or collaborative_inbox. Pricing starts at N/A.
Pros & Cons
Pros
Best-in-class shared inbox experience — combines the familiarity of email with powerful team collaboration features like internal comments, assignments, and collision detection
Omnichannel communication hub consolidating email, SMS, live chat, social media, WhatsApp, and voice into a single unified interface
Powerful rule-based automation engine for routing, tagging, assigning, and escalating conversations without manual intervention
Maintains individual email context while enabling seamless team collaboration — each team member sees shared and personal inboxes in one view
Robust analytics and reporting on team performance, response times, SLA compliance, and CSAT scores at Scale tier and above
AI-powered features including smart drafting, conversation summaries, and sentiment analysis significantly accelerate response times
Cons
No free tier — Starter plan begins at $19/seat/month which can be expensive for small teams exploring shared inbox solutions
Advanced features like SLA management, CSAT surveys, and detailed analytics are locked behind the $99/seat/month Scale tier
Not a traditional helpdesk or ticketing system — teams expecting Zendesk-style ticket workflows may find the email-first paradigm requires adjustment
Search functionality can struggle with very high email volumes and complex filtering across multiple shared inboxes
Integration ecosystem is smaller (~110 integrations) compared to dedicated helpdesk platforms with thousands of marketplace apps
Mobile app experience is functional but significantly less capable than the desktop application for power users managing complex workflows
Pricing
Standard
$
per user / month
Premium
$59
per user / month
Enterprise
Custom
* Starter plan at $19/seat/month (minimum 2 seats), Growth at $59/seat/month, Scale at $99/seat/month, and Premier at $229/seat/month. Annual billing offers discounts. Starter plan has limited integrations and analytics. Advanced features like SLA management, CSAT surveys, and advanced analytics require Scale tier or above.
View current pricing on Front Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Shared Inbox
Omnichannel Support
Sla Management
Csat Surveys
Collision Detection
Message Templates
Internal Comments
Assignment Rules
Tagging System
Integrations
Front supports 110+ integrations. View marketplace ↗
trelloslackteamsgithubasanalinearsalesforceintercomzapierhubspotgoogle drivedropbox
Who Is Front Best For?
Team sizes
startupscaleupenterprise
Roles
customer supportaccount managementoperationscustomer successsales
Methodologies
customer centriccollaborative inboxomnichannel support
Industries
saaslogisticsfinancial servicesreal estateprofessional servicesecommerce
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.