knowledge_baseCollaboration
Document360 Review
by Kovai.co · London, United Kingdom · Founded 2017
G2 Score
4.7
Reviews
400
Starting Price
N/A
Free Tier
Yes
Learning Curve
Moderate
Quick Answer
Document360 is a knowledge_base tool rated 4.7/5 on G2 from 400 reviews. It's best for product and customer_support teams using agile or continuous_delivery. Pricing starts at N/A, with a free tier available.
Pros & Cons
Pros
Best-in-class knowledge base editor with both Markdown and WYSIWYG modes, making it accessible to technical and non-technical writers alike
Eddy AI assistant provides intelligent, conversational search for end-users, significantly reducing support ticket volume
Robust versioning and workflow management with draft, review, and publish states — ideal for teams with content approval processes
Strong category management and navigation system that scales well to thousands of articles without becoming unwieldy
Built-in analytics showing article performance, search analytics, and reader feedback help teams continuously improve documentation
Excellent localization support with up to 50 languages, enabling global product documentation from a single platform
Cons
No per-seat pricing model — project-based tiers can feel expensive for small teams that only need basic documentation
No native mobile app for authors — content creation and editing is limited to the web interface
Customization of the knowledge base portal design requires CSS/HTML knowledge for advanced branding beyond basic theme options
Free tier is very limited (50 articles, 1 project) — most teams will outgrow it quickly and need to move to paid plans
Integration ecosystem is narrower than competitors like Confluence, particularly lacking deep dev tool integrations (GitLab, Bitbucket, Azure DevOps)
Search indexing for very large knowledge bases (10,000+ articles) can experience slight delays in reflecting newly published content
Pricing
Free
$0
1 project, 50 articles, 1 team account, limited customization
Standard
$
per user / month
Premium
$
per user / month
Enterprise
Custom
* Document360 uses project-based pricing tiers (Free, Standard at $149/mo, Professional at $299/mo, Business at $399/mo, Enterprise custom) rather than per-seat pricing. Each tier increases article limits, team accounts, projects, and features. Prices shown are for annual billing. Verify_required for latest pricing changes.
View current pricing on Document360 Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Knowledge Base Public
Knowledge Base Private
Markdown Editor
Wysiwyg Editor
Versioning
Category Manager
Custom Domain
Localization
Api Documentation Support
Embeddable Widget
Integrations
Document360 supports 120+ integrations. View marketplace ↗
slackteamsgithubsalesforcezendeskintercomzapierhubspotgoogle drivedropbox
Who Is Document360 Best For?
Team sizes
startupscaleupenterprise
Roles
productcustomer supporttechnical writingdeveloper relationscustomer success
Methodologies
agilecontinuous delivery
Industries
saasfintechenterprise softwarehealthcareecommerce
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.