npsStrategy & Discovery
Delighted Review
by Qualtrics · San Francisco, California · Founded 2013
G2 Score
4.8
Reviews
700
Starting Price
N/A
Free Tier
Yes
Learning Curve
Easy
Quick Answer
Delighted is a nps tool rated 4.8/5 on G2 from 700 reviews. It's best for product and customer_success teams using customer_driven or lean_startup. Pricing starts at N/A, with a free tier available.
Pros & Cons
Pros
Exceptionally easy to set up — teams can send their first NPS survey within minutes with minimal configuration
Beautiful, minimalist survey design drives industry-leading response rates (often 20-40%+ for email surveys)
Supports 7 survey types out of the box (NPS, CSAT, CES, PMF, 5-star, thumbs, smileys), covering the full spectrum of CX metrics
Autopilot feature intelligently schedules and throttles surveys to prevent survey fatigue while maintaining continuous feedback loops
Multi-channel delivery (email, web, SMS, link, SDK) lets PMs capture feedback at every touchpoint in the customer journey
37-language support makes it a strong choice for global products without needing separate survey tools per region
Cons
Limited to structured survey feedback — not a replacement for qualitative user research or in-depth interview analysis
Free tier is highly restrictive at 50 responses/month and only 1 survey type, pushing most teams to paid plans quickly
No native mobile app for monitoring results on the go — dashboard access is web-only
Advanced analysis and segmentation capabilities are basic compared to full-featured analytics platforms like Qualtrics XM itself
Response-based pricing can become expensive for high-volume products sending thousands of surveys per month
Limited workflow and follow-up automation — closing the loop on detractor feedback requires manual effort or third-party integrations
Pricing
Free
$0
1 survey type, 1 user, up to 50 responses/month, basic email/web surveys
Standard
$
per user / month
Premium
$
per user / month
Enterprise
Custom
* Pricing is based on number of survey responses and features, not per-seat. Starter plan ~$17/mo, Growth ~$47/mo (250 responses), Premium ~$224/mo (1,000 responses), Premium Plus ~$449/mo. All paid plans include unlimited users and projects. Annual billing saves approximately 20%.
View current pricing on Delighted Last verified: 2026-03-30
Key Features
Roadmapping
Sprint Planning
Backlog Management
Kanban Boards
Gantt Charts
Okr Tracking
User Feedback Management
Customer Portal
Idea Management
Analytics Dashboard
Custom Workflows
Custom Fields
Automations
Time Tracking
Resource Management
Portfolio Management
Api Access
Webhooks
Mobile App
Offline Mode
Ai Features
Templates Library
Guest Access
Sso Saml
Soc2 Compliant
Gdpr Compliant
Hipaa Compliant
On Premise Option
Nps Surveys
Csat Surveys
Ces Surveys
Pmf Surveys
Five Star Surveys
Thumbs Up Down Surveys
Smileys Surveys
Multi Channel Delivery
Autopilot Scheduling
Survey Throttling
Real Time Reporting
Trend Analysis
Text Analysis
Response Segmentation
Multi Language Support
White Labeling
Integrations
Delighted supports 40+ integrations. View marketplace ↗
slackteamssalesforcezendeskintercomzapierhubspot
Who Is Delighted Best For?
Team sizes
startupscaleupenterprise
Roles
productcustomer successux researchmarketingcx
Methodologies
customer drivenlean startupcontinuous discovery
Industries
saasecommercefintechhealthcarehospitalityretail
Frequently Asked Questions
Disclaimer: This review is based on publicly available data from G2, official documentation, and third-party sources. Pricing verified on 2026-03-30. Some links may be affiliate links — see our disclosure. Last updated: 2026-03-30.